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Ticket refunds

On this page, you can review the return policy and submit a request for a ticket refund

Rules

  1. Ticket refunds are possible in the following cases:
    • In case of cancellation, rescheduling, or replacement of the event – 100% refund.
    • At the buyer's initiative – depending on the timeframes (100% for 10+ days, 50% for 6-10 days, 30% for 4-5 days, no refund less than 3 days).
    • In case of illness or other valid reasons – a refund is possible upon providing supporting documents.
  2. How to apply for a refund:
    • Refunds are only possible for tickets purchased on the platform.
    • Funds will be returned using the same method as the payment.